For the majority of the products we sell, we have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at hello@wordofmouthfloors.com.

As soon as the returned product(s) are received back to our warehouse in good condition our team will issue your refund. Please note that the shipment of a return is to be independently arranged and covered by the customer, with products received back to our warehouse within 30 days from the delivery or pick-up date. Just like most return policies we are only able to accept returned items that are in original packaging new condition. This means that any boxes that are opened or damaged in any way cannot be returned. Please note that Standard Shipping and White Glove Shipping charges from the original order are not able to be refunded once these services have been provided by the carrier.

Please note that some suppliers ship materials to us from distribution centres outside of BC. In those instances, you will be responsible for the return freight of the material back to the originating warehouse.

We are only able to issue refunds via the original method used for payment on the order. If the original method of payment is no longer available, we would be happy to issue a store credit equal to the amount of the refund

Custom orders and clearance items are considered 'Final Sale' and not eligible to be returned or refunded.

Certain brands we carry do require a re-stocking fee on returned items. For specific return policies and re-stocking fees per brand, please contact us at hello@wordofmouthfloors.com

Refunds can only be issued via the method of the original purchase. If original method of payment is no longer available, we will issue store credit equal to the amount of the refund. It may take up to 5 business days for credit to appear.

Word Of Mouth Floors cannot be held responsible for third party costs. Returns received past 30 days from the date of receipt and/or not received in original condition cannot be refunded. Shipping charges, custom and special order items, non-stock items, or clearance items are non-refundable. Standard Shipping, and White Glove Delivery Service charges are not refundable. We do not accept any returns or exchanges on custom and special order items.

All items marked as Final Sale are non-refundable and cannot be exchanged for other items as they are sold in the condition as is. Final Sale items are exempt from regular store policy and are not covered by Manufacturer Warranty. Strictly no exceptions will be made for Final Sale items.

If it is money, we will accept it :). For online orders we accept Visa, Mastercard and AMEX. We also accept cash, e-transfers, Alipay, WeChatPay, and debit (in store only).

This will vary depending on how you paid for your order. Orders paid with Cash, E-Transfer, Debit can be refunded on the same day that the return has been processed.

For other forms of payment, it may take up to 5 business days for credit to appear.